Your loyalty program is installed, not alive.
We turn unused points and VIP tiers into timely win-back, replenishment, and post-purchase journeys that customers actually notice.
Performance marketing for ecommerce
Make every customer
worth keeping.
We build the retention, loyalty, email, and social systems that turn first-time buyers into repeat revenue. Our incentives are tied to measurable growth, not hours or activity.
The system
in motion
in motion
01 → 04First order
to repeat revenue
to repeat revenue
The longer stock model
Stop funding
activity. Fund outcomes.
Most agencies invoice for hours before the work has earned anything. Our incentives start where yours do: with profitable, repeatable growth.
The usual agency modelThe Longer Stock model
Retainer begins on day oneWe get paid when you get results
Channel activity reported as progressRevenue and repeat purchase are the scoreboard
Social and loyalty live in separate silosOne connected customer journey
Recommendations, then handoffWe build, test, and keep improving
How the commercial model works
Clear terms.
Shared upside.
We agree on the growth signal before we start - typically attributable repeat-purchase revenue from the systems we build and operate. We review the baseline, tracking, time window, and exclusions together so “results” has a shared definition.
You fund media spend, software, and fulfillment directly. Our performance fee is separate, and the final structure depends on your data quality, sales cycle, margins, and channel mix. The first step is a free 20-minute teardown to see whether the model is a fit.
Want to find the biggest leak first?
Request a growth auditBuilt for the next stage
Good products deserve
a longer relationship.
A fit for DTC teams with an established store, a meaningful customer base, and enough purchase data to measure a retention test. We work best alongside an existing loyalty or email stack - not in place of the fundamentals.
Your social spend gets attention, not attribution.
We connect organic creative, paid tests, and clean measurement so your best ideas can scale without relying on vibes.
Your team needs another operator, not another deck.
We work inside the messy middle: briefs, builds, QA, reporting, and the next experiment - without adding a retainer to your stack.
A few kind words
Good work is
felt by customers.
Hear directly from founders and operators who trusted us with their email, loyalty, and social work. The examples below span ecommerce categories; the same retention principles transfer across products and markets.
“One of the best decisions that I've made for my brand. He took complete ownership of the entire project.”
Derek · Founder, Empyrean Skin
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“One of the best decisions that I've made for my brand. He took complete ownership of the entire project.”
“There was that level of personalization that then made me feel like, okay, maybe I should give this guy a shot.”
Ryan · Founder, Lumbazzi
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“There was that level of personalization that then made me feel like, okay, maybe I should give this guy a shot.”
“He designed my entire email flowing system, and he designed the emails as well to really integrate with the brand.”
Eleanor · Founder, Robyn Skincare
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“He designed my entire email flowing system, and he designed the emails as well to really integrate with the brand.”
“He went absolutely above and beyond not only my expectations but also what we laid out originally.”
Leigh · Coach, Inner Shrine
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“He went absolutely above and beyond not only my expectations but also what we laid out originally.”
Seen enough to have a question?
Talk through your growth auditProgress timeline
Three stories,
one clear path.
More ecommerce stories told through the moments that moved each customer from friction to forward motion. Metrics are shared where client permission allows.
Before · Home goods · Canada
Returns were taking too long and creating friction for customers and the team. The process needed to feel simpler from the first request onward.80-day engagement
AfterFaster average delivery times; clearer return experience
During · Art & prints · USA · Portland
Slow pages were making it harder for the work to earn attention. A sharper product presentation gave shoppers a clearer reason to keep exploring.Three-month engagement
Next signalHigher add-to-cart rate from better product presentation
After · Musical instruments · USA · Portland
Product pages were not holding attention, and too many clicks were disappearing before purchase. A focused funnel improvement made the path from click to checkout work harder.90-day engagement
ResultStronger funnel efficiency from click to purchase
Your next move
Bring us the leaky bucket.
We'll bring the system.
Tell us where repeat purchase or social growth is stalling. We’ll come back with a focused teardown and a clear path to results.
No upfront cash. No retainers. Ever.